According to the customer requirements

The client is connected to the led digit display via usb. The client software controls the digit led display. The server and clients are connected via local area network. The server is connected to a thermal pos printer via usb. The loudspeaker is connected to the server via an audio output interface sends the number to an led display management queue online which is connected to the counter clerk’s pc. The led will flash the displayed number.

The results also demonstrated the challenge 

The customer will be presented on a modern touch screen connected and controlled by the qcracker server with a list of available services/departments in a graphical form. The services are presented as soft buttons. The customer using a finger management queue online selects a service. The ticket with queuing information including a branch name, date and time of issue (a number indicating the customer position in the queue, waiting time and other customized messages) is issued by the thermal printer connected to the qcracker server as shown in figure. The customer takes a ticket, relaxes and waits anywhere in the lobby to be called.



Light emitting diodes (led) are connected through the qcracker client software and they are capable of bright segment units to displays client number and the serving counter. System top level requirements there were some software development steps taken into account when qcracker was built: feasibility involved gathering information from potential customers in east africa. High- level design based on our potential management queue online customer requirements. Some requirements have been generated internally. Implementation(actual coding) of software testing the software which is still in progress deployment which will take place soon maintenance which will be done after deployment queuing online system the company’s clients who showed interest in the system allowed kifaru software solution ltd (the company) to carry out the development of the system.

Model of a computerized intelligent management queue online

The main goal was to create with a working prototype that could be demonstrated to the clients and queuing online system then after the demo clients would specify more detailed requirements. The qcracker customer (user of the system) upon arrival is presented with a list of available services in a graphical form on a modern touch management queue online screen controlled by the qcracker server. The services are presented as soft buttons. The customer using a finger selects a service. The ticket with queuing information e.g. A number indicating the customer position in the queue, waiting time and other customized messages is issued by the thermal pos printer connected to the qcracker server. The customer takes a ticket and waits anywhere in the hall to be called. The counter clerk presses the next customer button on the qcracker client software which sends a request to the qcracker server which retrieves the next number in front of the queue and sends it to the qcracker client software as a response. Upon receipt of the number the client software several times to indicate the location of the clerk counter.



As the number flashes the server via the loudspeaker will announce, in a local language, the customer number and the location of the serving clerk. The qcracker system collects, analyzes and stores the management queue online counter clerk’s service statistics which will be sent over to the manager when the clerk exits the qcracker client software. After the customer is served, he or she can leave his or her feedback on the customer feedback units; managers/supervisors can monitor the performance of their staff through the real time reports generated by the qcracker server.